Help & support
Everything you need to rent and lend with confidence. If your question is not here, we are a quick email away.
Contact support
We usually reply within a day.
Common questions
How do I rent gear?
Browse what your neighbors have listed, message the owner with any questions, then request your dates. Nothing is charged until the owner approves. You meet up in person to grab the gear and confirm the handoff in the app.
How do deposits work?
Some owners ask for a refundable deposit. When you confirm pickup, we place a hold on your card for that amount. It is a hold, not a charge, so the money is never taken. The hold is released once you return the gear and the owner confirms it came back safe.
How do I pay for the rental?
During launch, the rental price is settled in person with the owner when you meet. Only the refundable deposit runs through the app. Paying for rentals online is coming soon.
How do handoffs work?
Pickups and returns happen in person at a public spot you both agree on. Look the gear over together, then confirm the handoff in the app so both sides have a record.
What if gear is damaged or something goes wrong?
Reach out to us right away at support@gearbeaver.com and keep your booking and chat in the app. We will help both sides sort it out, including the deposit.
How do I list my own gear?
Tap List your gear, add a few photos, answer a handful of quick questions, and set your price and deposit. It takes about two minutes and it is free to list.